Hubs sectoriels
Exigences d'accessibilité specifiques a chaque secteur imposees par la loi européenne sur l'accessibilité.
Banking & Financial Services Hub
Consumer banking, payment services, and financial products fall squarely within the European Accessibility Act's core scope. From online banking portals to ATM terminals, organisations must ensure every touchpoint is usable by people with visual, motor, cognitive, and hearing impairments.
E-Commerce & Retail Hub
Online shops, marketplaces, and digital retail services must ensure every step of the purchase journey — from product discovery through to post-sale support — is accessible under the EAA. The Act covers both the retailer's own interface and any third-party payment gateways embedded within it.
Transport Services Hub
Rail, air, bus, and ferry operators providing passenger services with digital touchpoints must comply with the EAA. This covers ticketing websites and apps, real-time information systems, self-service kiosks, and any digital service used to book, manage, or access a journey.
Audiovisual Media Hub
Video-on-demand platforms, streaming services, and broadcast catch-up services are explicitly named in the EAA. The Act requires not just accessible media players but end-to-end platform accessibility — from content discovery and search through playback controls, programme guides, and account management.
Telecommunications Hub
Telecommunications services — voice telephony, messaging, video calling, and internet access services — are core EAA targets. The Act requires that disabled users can access the same communications services as non-disabled users, with equivalent quality, and that emergency services (112) remain fully accessible.
E-Books & Publishing Hub
E-books and dedicated e-reading software are explicitly listed in Annex I of the EAA. Publishers, distributors, and reading platform providers must ensure digital publications are born accessible — not retrofitted — and that the software used to read them never blocks accessibility features.
Public Sector (WAD / EAA Overlap) Hub
Public sector bodies are subject to both the Web Accessibility Directive (WAD, 2016/2102) and — where they offer EAA-scope services commercially or in competition with the private sector — the EAA. Understanding which regime applies, where they overlap, and how monitoring and enforcement interact is critical for compliance officers.
Higher Education & VLE Hub
Universities, colleges, and higher education institutions operate in a complex landscape where the Web Accessibility Directive already applies to public institutions, and the EAA now extends obligations to private providers and third-party EdTech platforms. Virtual Learning Environments, student portals, assessment tools, and campus ICT must all be accessible.
Healthcare Technology Hub
Patient-facing digital health services — from GP booking portals to hospital patient apps, prescription management, and telehealth platforms — must be accessible under the EAA. Healthcare accessibility carries additional urgency: an inaccessible appointment booking system is not merely inconvenient, it creates a clinical risk for patients who cannot access timely care.
Gaming Industry Hub
The gaming industry's EAA obligations focus on in-game communications services and digital storefronts rather than gameplay itself. Where voice chat, messaging, and community features function as electronic communications services, they fall within EAA scope. Platform stores selling games also have obligations as e-commerce services.